Last updated: July 22, 2026
This Privacy Policy describes how Flat Fee Auction World LLC (“Flat Fee Auction World,” the “Company,” “we,” “us,” or “our”) collects, uses, stores, and discloses information when you access or use our website, auction platform, products, services, communications, and related features.
This Privacy Policy also explains your privacy rights and choices, including your choices regarding email and text message communications.
By accessing or using our services, you acknowledge the practices described in this Privacy Policy.
Words whose initial letters are capitalized have the meanings defined below. These definitions apply whether the words appear in singular or plural form.
For purposes of this Privacy Policy:
Account means a unique account created for you to access our services or portions of our services.
Affiliate means an entity that controls, is controlled by, or is under common control with another entity. “Control” generally means ownership of 50% or more of the voting interests or the authority to direct management decisions.
Company means Flat Fee Auction World LLC.
Cookies means small files placed on a computer, mobile device, tablet, or other device that may store information about your browsing activity and preferences.
Country means the United States.
Device means any device capable of accessing our services, including a computer, mobile phone, or tablet.
Personal Data or Personal Information means information that identifies, relates to, describes, or could reasonably be linked with an identified or identifiable individual.
Service Provider means a person or company that processes information or performs services on our behalf.
Services means our website, auction platform, account features, communications, products, and related services.
Usage Data means information collected automatically through your use of our services or from the infrastructure used to provide them.
Website means the Flat Fee Car & Truck Auction website available at:
https://flatfeecarandtruckauction.com/
You means the individual accessing or using our services or the company or legal entity on whose behalf the individual is accessing or using our services.
We may collect information that you provide directly, information generated through your transactions and communications, and information collected automatically when you use our services.
Depending on how you interact with us, we may collect:
First and last name
Email address
Telephone number
Mailing or physical address
City, state, province, ZIP code, or postal code
Account and registration information
Auction registration, bidding, buying, and selling information
Vehicle, listing, and transaction information
Communications, inquiries, support requests, and feedback
Appointment details and communication preferences
Records of your consent to receive communications
Dates, times, sources, and methods associated with communication opt-ins and opt-outs
When you register, make a payment, win an auction, list or sell an item, incur a fee, request a refund, or otherwise complete a transaction, we or our payment service providers may collect payment-related information necessary to:
Process registration fees
Process winning-bidder charges
Process seller fees and cancellation fees
Process default penalties
Process refunds
Process applicable credit card or payment-processing fees
Securely store an authorized payment method for future charges permitted under our Terms and Conditions
Prevent fraud and verify transactions
Payment card information may be collected and processed directly by third-party payment processors. We may receive limited transaction details, such as payment status, payment method type, transaction identifiers, and the last digits of a payment card.
When you contact or communicate with us, we may collect:
Records of inquiries and service requests
Email and text message correspondence
Customer-support communications
Appointment details and preferences
Service and transaction history
Feedback and complaint information
Communication consent records and preferences
Usage Data may be collected automatically when you use our services.
Usage Data may include:
Internet Protocol address
Browser type and version
Device type
Operating system
Pages viewed
Date and time of access
Time spent on pages
Referring and exit pages
Unique device identifiers
Website interactions
Diagnostic, security, and performance information
When you access our services through a mobile device, we may also collect information such as the type of mobile device, mobile operating system, mobile browser, device identifiers, and mobile Internet Protocol address.
We use cookies and similar technologies to operate, protect, understand, and improve our website and services.
These technologies may include cookies, tags, scripts, pixels, and web beacons.
A browser cookie is a small file stored on your device. You may configure your browser to refuse cookies or notify you when a cookie is being placed.
Some portions of our website may not function properly if cookies are disabled.
Certain pages and emails may contain small electronic files, sometimes called web beacons, pixels, clear GIFs, or tracking tags. These technologies may allow us to determine whether a page was visited or an email was opened and to measure website and communication performance.
Type: Session or persistent cookies
Administered by: Us or our service providers
These cookies are necessary to operate the website, authenticate users, maintain sessions, prevent fraudulent activity, and provide requested features.
Type: Persistent cookies
Administered by: Us or our service providers
These cookies remember whether you have accepted or configured cookie preferences.
Type: Persistent cookies
Administered by: Us or our service providers
These cookies remember choices such as login details, settings, and preferences to provide a more personalized experience.
Type: Session or persistent cookies
Administered by: Us or our analytics providers
These cookies help us understand website traffic, user interactions, performance, and areas where our services may be improved.
We may use Personal Information for the following purposes:
We may use your information to:
Operate our website and auction platform
Create and maintain your Account
Register buyers, bidders, and sellers
Manage listings, bids, purchases, and sales
Provide customer service
Monitor service performance
Diagnose technical problems
Maintain the safety and reliability of our services
We may use your information to:
Process purchases, auction registrations, and payments
Manage bids, listings, sales, and winning-bidder obligations
Process fees, penalties, cancellations, and refunds
Verify payment information
Enforce our Terms and Conditions
Perform our contractual obligations
We may contact you by:
Telephone
Text message
Website notification
Other electronic communication
Communications may concern:
Account activity
Auction registrations
Listings and bids
Purchases and sales
Payment activity
Appointment reminders
Customer-support requests
Website submissions
Service updates
Security notices
Transactional and administrative information
Other matters related to services you requested
We may send marketing or promotional communications only where permitted by applicable law and consistent with your communication preferences.
We may use your information to respond to:
Questions
Complaints
Support requests
Privacy requests
Transaction disputes
Requests to access, correct, or delete information
We may use information to:
Analyze website and service usage
Identify trends
Evaluate marketing and communication performance
Improve website functionality
Improve customer experience
Develop new services and features
We may use information to:
Verify identities
Detect suspicious transactions
Prevent fraud and misuse
Protect Accounts
Investigate potential violations
Protect the Company, our users, and the public
We may use information to:
Comply with legal obligations
Establish, exercise, or defend legal rights
Resolve disputes
Enforce agreements and policies
Evaluate or complete a merger, acquisition, restructuring, financing, asset sale, or similar transaction
Flat Fee Auction World LLC does not sell, rent, or share mobile telephone numbers, text messaging consent records, or text messaging opt-in information with affiliates or third parties for their own marketing or promotional purposes.
Mobile information and text messaging consent will not be transferred to third parties or affiliates for marketing or promotional purposes.
We may disclose limited mobile information to service providers, subcontractors, telecommunications carriers, messaging platforms, aggregators, and other vendors solely as necessary to provide, transmit, manage, support, secure, or monitor the text messaging services you requested.
Text messaging originator opt-in data and consent records are excluded from all other categories of information sharing described in this Privacy Policy.
Depending on the type of consent you provide, we may send text messages concerning:
Auction registrations
Account activity
Website inquiries
Listing activity
Bidding or transaction updates
Appointment reminders
Customer-support communications
Payment or account notices
Service notifications
Security alerts
Important operational updates
Promotional offers or marketing updates when you have separately consented to receive them
Consent to receive service-related messages does not automatically constitute consent to receive promotional or marketing messages.
We send text messages only when we have an appropriate legal basis or consent to do so.
When consent is required:
You must affirmatively provide your telephone number and opt in.
Your consent applies to communications from Flat Fee Auction World LLC.
We may maintain records showing when, where, and how consent was provided.
We may maintain the language presented to you when you opted in.
We may maintain records of changes to or withdrawal of your consent.
Consent to receive promotional text messages is not a condition of purchasing goods or services unless clearly stated otherwise where legally permitted.
You are responsible for ensuring that the telephone number you provide belongs to you or that you are authorized to provide consent for that number.
Message frequency varies depending on:
Your interactions with us
Your account and auction activity
Transactions you initiate
Services you request
The communication program for which you enrolled
We do not guarantee a fixed number of messages.
Message and data rates may apply according to your mobile service plan.
Flat Fee Auction World LLC is not responsible for charges imposed by your wireless carrier.
You may cancel text messaging communications at any time by replying:
STOP
After receiving a valid opt-out request, we may send one final message confirming that you have been unsubscribed. You will not receive additional messages covered by that opt-out unless you later provide new consent or unless a message is otherwise legally permitted.
We will process opt-out requests as required by applicable law and messaging-industry requirements.
Opting out of text messages does not prevent us from communicating with you through other methods, such as email or telephone, where permitted.
For assistance with text messaging, reply:
HELP
You may also contact us at:
contact@flatfeeauctionworld.com
Support is generally available during regular business hours.
Wireless carriers are not responsible for delayed or undelivered messages.
Message delivery may be affected by your device, carrier availability, network conditions, service interruptions, or other circumstances outside our control.
After opting out, you may receive text messages again only after you re-enroll, provide new consent, initiate a communication that permits a response, or where communication is otherwise permitted by law.
We take reasonable measures designed to protect:
Mobile telephone numbers
SMS opt-in information
Consent records
Opt-out records
Message history
Communication preferences
No security system is completely secure, and we cannot guarantee that text messaging information will never be accessed, disclosed, altered, or lost.
We do not sell or rent Personal Information.
We may disclose information in the circumstances described below.
We may disclose information to service providers that assist us with:
Website hosting
Auction platform functionality
Account administration
Payment processing
Fraud prevention
Customer service
Appointment scheduling
Email delivery
Data analytics
Technical support
Security
Recordkeeping
Legal or professional services
Service providers may access information only as reasonably necessary to perform services for us and are expected to protect the information they receive.
We may disclose limited information to:
SMS platforms
Messaging aggregators
Telecommunications providers
Wireless carriers
Customer-support subcontractors
Vendors that assist with opt-in and opt-out recordkeeping
Such disclosure is limited to providing and supporting the messaging services you requested.
These parties are not authorized by us to use your mobile information or SMS consent records for their own marketing or promotional purposes.
We may provide transaction information to banks, credit card networks, payment processors, fraud-prevention providers, and other financial service providers as necessary to process or secure transactions.
We may disclose information to Affiliates that support our operations, provided they are required to handle information consistently with this Privacy Policy.
Mobile telephone numbers and text messaging opt-in or consent records will not be shared with Affiliates for their own marketing or promotional purposes.
We may share limited information with business partners where necessary to provide a product, service, transaction, or promotion that you requested or expressly authorized.
Mobile telephone numbers and text messaging consent records will not be shared with business partners for their own marketing or promotional purposes.
If you voluntarily post Personal Information in a public area of our services, that information may be viewed, copied, or distributed by other users or members of the public.
You should avoid posting sensitive or confidential information in public areas.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a subpoena, court order, warrant, or other valid legal process
Respond to a lawful request from a government or law-enforcement authority
Protect or defend our legal rights or property
Investigate fraud or wrongdoing
Protect the safety of users or the public
Enforce our agreements
Protect against legal liability
We may disclose or transfer information in connection with:
A merger
Acquisition
Financing
Reorganization
Bankruptcy
Sale of assets
Transfer of all or part of our business
Any successor that receives Personal Information will be required to handle the information in accordance with applicable law and the privacy policy governing the information at the time of transfer.
Text messaging opt-in information and consent records may be transferred only as part of a legitimate business transfer and may not be used for materially different marketing purposes without any consent required by law.
We may disclose information for another purpose when you have directed us to do so or provided valid consent.
We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
Provide our services
Maintain Accounts
Complete transactions
Maintain payment and auction records
Document communication consent
Process opt-out requests
Resolve disputes
Enforce agreements
Prevent fraud
Satisfy legal, tax, accounting, and regulatory obligations
Text messaging consent and opt-out records may be retained as necessary to document compliance and ensure that communication preferences continue to be honored.
Usage Data is generally retained for a shorter period unless it is needed for security, fraud prevention, service improvement, legal compliance, or another legitimate business purpose.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
Your information may be processed at our operating locations and at locations where our Service Providers operate.
As a result, information may be transferred to or maintained in a state, province, country, or jurisdiction whose data protection laws differ from those in your location.
Where required, we take reasonable steps designed to ensure that information is handled securely and consistently with this Privacy Policy and applicable law.
We maintain reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
These safeguards may include access controls, authentication procedures, secure transmission methods, vendor-management procedures, employee or contractor access restrictions, backup procedures, and incident-response processes, as appropriate to our operations.
However, no method of Internet transmission, wireless transmission, or electronic storage is completely secure. We cannot guarantee the absolute security of Personal Information.
Depending on where you live and subject to applicable law, you may have the right to:
Request access to Personal Information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how we use or disclose your information
Withdraw communication consent
Object to or restrict certain processing
Obtain a copy of certain information
Submit a complaint to an applicable supervisory or regulatory authority
If your Account provides account-management features, you may update certain information by signing in and accessing your account settings.
You may also contact us to request access, correction, or deletion.
We may need to verify your identity before completing a request.
We may retain information when required or permitted by law, including information needed to:
Complete transactions
Maintain financial records
Detect fraud
Resolve disputes
Enforce agreements
Document consent or opt-out requests
Comply with legal obligations
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may continue to receive transactional, administrative, security, or account-related emails that are necessary to provide our services.
You may opt out of text messages by replying STOP.
You may request assistance by replying HELP or emailing contact@flatfeeauctionworld.com.
Our services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13.
If you are a parent or guardian and believe a child has provided Personal Information to us, please contact us.
If we learn that we collected Personal Information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.
Where applicable law requires parental or guardian consent for individuals above or below a different age, we will follow those requirements.
Our services may contain links to websites or services that we do not own or operate.
We are not responsible for the content, security, privacy policies, or practices of third-party websites or services.
We encourage you to review the privacy policy of every third-party website or service you visit.
This Privacy Policy applies only to information collected or controlled by Flat Fee Auction World LLC.
We may update this Privacy Policy periodically.
When we make changes, we will post the revised Privacy Policy on our website and update the “Last updated” date.
When required by law or when changes are material, we may also provide notice through:
An Account notification
A prominent website notice
Another appropriate communication method
Changes become effective when posted unless a later effective date is stated.
You should review this Privacy Policy periodically.
Questions, concerns, and privacy requests may be submitted to:
Flat Fee Auction World LLC
Email: contact@flatfeeauctionworld.com
Website: https://flatfeecarandtruckauction.com/
You may also use the contact methods provided on our website.
By using our website and services, you acknowledge that you have reviewed this Privacy Policy.
